FAQs

1. Q: Can I return or exchange the product if I'm not satisfied?
A: Yes, we have a customer-friendly return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it .

2. Q: Do your products go on sale?
A: Yes, we occasionally have sales and promotions. Please subscribe to our newsletter or follow us on social media to stay updated on our latest deals.

3. Q: How do I contact Magic Shop if I have a question or issue with a product?
A: You can reach out to our customer service team via email themagicshop400@gmail.com .We're here to help and will respond to your query as soon as possible.

4. Q: How much does shipping cost?
A: Shipping costs vary based on the destination of your order. You can view the estimated shipping cost at checkout before finalizing your purchase.

5. Q: Do you offer international shipping?
A: Yes, we do offer international shipping. Standard international tracked shipping is provided at no additional cost.

6. Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website.

7. Q: What if my order arrives damaged?
A: If your order arrives damaged, please contact our customer service team immediately. We will arrange for a replacement or refund after verifying the damage.

8. Q: What happens if I am not at home to receive my order?
A: If you are not available when the courier attempts delivery, they will usually try to deliver again the next business day or leave a card with instructions on how to pick up your order.

9. Q: Do you offer free shipping?
A: We offer free standard shipping on orders over a certain amount. The qualifying amount is displayed on our website and may change from time to time.

10. Q: What is your shipping policy during holidays?
A: During peak holiday seasons, there may be delays in shipping due to high volume. We recommend placing your orders early to ensure timely delivery.